🦦 Getting started
What is OtterLearn?+
OtterLearn is a math learning app for kids ages 5–12. A friendly otter guides your child through every concept using one proven path — Show → Guide → Try → Practise — so they actually understand the math, not just memorize it.
What ages is it for?+
OtterLearn is designed for children ages 5–12, covering everything from early counting through to early algebra — including geometry, fractions and decimals, aligned to grade level.
How do I set up my child?+
You create a parent account, then add a child profile with a nickname, age, and grade. A short diagnostic builds a personalized learning path around what your child needs. You stay in control of everything from the parent area.
🔒 Privacy & safety
What data do you collect about my child?+
As little as possible. We ask for a nickname — not your child's real name — along with their age and grade so we can pitch lessons correctly. We don't collect a child's photo, email, or contact information. Parents set up and manage everything.
Do you show ads or sell data?+
Never. OtterLearn shows no ads to children and does not sell anyone's personal information. It's a calm, kid-appropriate space built for learning.
Is the AI tutor safe? Are conversations used to train AI?+
Safety is built in — every tutor conversation passes through a safety check, and the otter keeps things kid-appropriate. Your child's tutor conversations are not used to train third-party AI models.
Where can I read your full privacy policy?+
Our full privacy policy lives at otterlearn.app/privacy. For any specific question, email hello@otterlearn.app.
🤖 The AI tutor
How does the tutor help without giving away answers?+
When your child is stuck, the otter explains the idea and offers a nudge — but it never just hands over the answer. The goal is for kids to reach it themselves, which is what builds real understanding and confidence.
Is there a limit on tutor help?+
The Free plan includes core lessons to try things out. Unlimited AI tutor help is included on the Plus and Family plans.
📊 The parent area
What is the parent PIN?+
The parent area — your dashboard, settings, and billing — is protected by a parent PIN, so children can't wander into it. You set the PIN when you first open the parent area.
I forgot my parent PIN. What do I do?+
On the PIN screen, tap Forgot PIN?. We'll email a verification code to your account email — enter it, then set a new PIN. Any trouble, email hello@otterlearn.app.
What can I see in the parent dashboard?+
You'll see what your child has mastered, where they're stuck, and how much time they've spent — no guesswork.
📚 Curriculum
Which curricula do you cover?+
OtterLearn covers grade-level math from counting through early algebra — including geometry, fractions and decimals. You can align your child's learning to a curriculum during setup, and see how they map to it on the curriculum screen.
How does curriculum alignment work?+
Each lesson connects to specific curriculum expectations, so you can see exactly which grade-level concepts your child has practised and mastered.
💳 Subscription & billing
What's free, and what's paid?+
The Free plan ($0) gives you core lessons and the full Show → Practise journey to try things out. Plus ($7.99/mo) unlocks the full curriculum, unlimited AI tutor help, a personalized learning path, and the full parent dashboard for one learner. Family ($12.99/mo) adds up to 4 child profiles with per-child learning paths.
How do I upgrade?+
Open the parent area, go to Settings → Subscription, and tap Upgrade. Your plan unlocks immediately.
I reinstalled the app — how do I get my subscription back?+
In Settings → Subscription, tap Restore purchases. This re-links the subscription tied to your app store account.
⏱️ Screen time
Can I limit how long my child uses the app?+
Yes. In Settings → Screen time you can set a daily time limit per child, with sensible defaults suggested for their age.
What are quiet hours and forced breaks?+
Quiet hours pause notifications during times you choose. A forced break reminder gently pauses a session with a short break message, so kids step away and rest their eyes.