Frequently asked questions

OtterLearn is a math learning app for kids ages 5–14. A friendly otter guides your child through every concept using one proven path — Show → Guide → Try → Practise — so they actually understand the math, not just memorize it.

OtterLearn is designed for children ages 5–14, covering everything from early counting through to algebra — including geometry, fractions and decimals, at your child's own pace.

You create a parent account, then add a child profile with a nickname, age, and grade. A short diagnostic builds a personalized learning path around what your child needs. You stay in control of everything from the parent area.

As little as possible. We ask for a nickname — not your child's real name — along with their age and grade so we can pitch lessons correctly. We don't collect a child's photo, email, or contact information. Parents set up and manage everything.

Never. OtterLearn shows no ads to children and does not sell anyone's personal information. It's a calm, kid-appropriate space built for learning.

Safety is built in — every tutor conversation passes through a safety check, and the otter keeps things kid-appropriate. Your child's tutor conversations are not used to train third-party AI models.

Our full privacy policy lives at otterlearn.app/privacy. For any specific question, email support@otterlearn.app.

When your child is stuck, the otter explains the idea and offers a nudge — but it never just hands over the answer. The goal is for kids to reach it themselves, which is what builds real understanding and confidence.

The Free plan includes core lessons to try things out. Unlimited AI tutor help is included on the Plus and Family plans.

The parent area — your dashboard, settings, and billing — is protected by a parent PIN, so children can't wander into it. You set the PIN when you first open the parent area.

On the PIN screen, tap Forgot PIN?. We'll email a verification code to your account email — enter it, then set a new PIN. Any trouble, email support@otterlearn.app.

You'll see what your child has mastered, where they're stuck, and how much time they've spent — no guesswork.

OtterLearn covers all K-8 math — from counting and early arithmetic through to algebra, geometry, fractions and decimals. Your child's learning path is personalized to what they're ready for, not locked to grade-level progression.

Each lesson teaches a specific math concept you can see tracked in the parent dashboard. We cover the topics taught in schools worldwide, in a mastery-based order rather than a fixed grade calendar.

The Free plan ($0) gives you core lessons and the full Show → Practise journey to try things out. Plus ($6.99/mo or $59.99/year — save 29%) unlocks all K-8 math topics, unlimited AI tutor help, a personalized learning path, and the full parent dashboard for one learner. Family ($9.99/mo or $89.99/year — save 25%) adds up to 4 child profiles with per-child learning paths. Both paid plans include a 7-day free trial.

Open the parent area, go to Settings → Subscription, and tap Upgrade. Your plan unlocks immediately.

In Settings → Subscription, tap Restore purchases. This re-links the subscription tied to your app store account.

Yes. In Settings → Screen time you can set a daily time limit per child, with sensible defaults suggested for their age.

Quiet hours pause notifications during times you choose. A forced break reminder gently pauses a session with a short break message, so kids step away and rest their eyes.